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Media On Demand FAQ

     
Welcome to Guided Chaos On Demand!
 
 
NOTE: Because of how they are edited, Guided Chaos DVDs and Downloads
have
MORE VITAL INFO packed into them
than virtually ANY OTHER self defense DVDs available.

 
Guided Chaos On Demand: All of our DVDs can now be browsed, purchased, and instantly downloaded or streamed! You get every bit of the quality of a DVD, and in some cases better!
Brought to you by industry leading PLATFORM PURPLE.

ON DEMAND: FASTER, CHEAPER, BETTER THAN DVDS!

GUIDED CHAOS ON DEMAND has many benefits:

d Instant delivery.

No waiting for deliveries. No shipping and handling charges. Never out of stock. No lost or damaged shipments. Order and start watching in just minutes!


Instant Access.

Watch anything you've purchased in just 3 clicks, whether you are connected to the internet or not. No more hassles with players, remote controls or TV inputs.

l Safe.

Unlike discs that can get damaged or lost, you'll never lose your digital purchases, even if you buy a new computer or your hard drive crashes.


d Eco-friendly.

Manufacturing of discs contributes heavily to pollution, and 1.6 billion discs go into landfills every year. Enjoy the advantages of digital and save the planet while you're at it!

START SHOPPING NOW!


Frequently Asked Questions:

How long does it take to download a product?

It depends on the speed of your internet connection, but with a fast broadband connection, you can start watching in just a few minutes while the rest of the product downloads in the background.


What quality are the downloads?

The video and audio quality are every bit as good as a DVD, and in some cases, you will get better quality on the download (with an HD product).


Will I get everything that comes with the DVD?

Yes, any additional materials, like PDFs, sheet music, tab, software or student materials are included.


Can I watch my purchases on my iPad, iPhone or Android device?

Absolutely! Guided Chaos On Demand is compatible with BOTH. If you have a $99 Apple TV, you can also beam your video wirelessly to your TV via AirPlay! Please see the "Help Center" in the Guided Chaos On Demand software to find out more.


Can I enjoy my digital purchases even if I'm not connected to the internet?

Yes! Unlike streaming systems, you can take your laptop to a cabin in the woods, the beach or on an ocean voyage and watch anything you've purchased in full quality.


Can I access my digital purchases on a different computer than the one I purchased on? What if my hard drive crashes or I buy a new computer?

Unlike a disc, that might become scratched, warped, or lost, you will never lose access to a Guided Chaos On Demand purchase. Follow these steps to access your purchases:

  1. Download and install the free Guided Chaos On Demand Player app onto your second computer using one of the buttons below:
  2. Click the "options" button in the upper right hand corner and choose "Refresh owned products"
  3. Follow the prompts and enter in your email address and password
The products you have purchased will show up under "My Stuff" and you'll be able to download and view them at your convenience. Your purchases are safe in your "digital locker in the cloud!"

Can I watch my digital purchases on my TV?

Absolutely. If you have a laptop (or a desktop computer near your TV), a DVI to HDMI cable is only about $15. Here is a wonderful guide on connecting your computer to your TV.

Or, if you have an iPad, iPhone, iPod Touch and an Apple TV, with a tap of your finger, you can beam videos wirelessly to your big screen via AirPlay.


Fast customer support from PLATFORM PURPLE:

Have a question or problem? We are here to help!

1. Instant Help:

Use the "Click Here" button in the lower right of the Guided Chaos On Demand main screen, where you'll be able to get instant answers to 90% of your questions and also be able to contact support directly.

2. Help on the web:

Go to platformpurple.com/help/, which is monitored by people in multiple countries, and during U.S. business hours and evenings, you will usually get a reply within 15 - 30 minutes. Often, you’ll hear back from us nights, weekends and holidays!

Platform Purple Live Chat: If your question is not resolved with Instant Support, live chat with us, 20/7/365 by
clicking here.

If chat doesn’t resolve your question, open a support ticket.
You can also email support@platformpurple.com if that's more convenient.

Whatever your question, at Platform People we won’t be happy until you’re happy!